Star closet

Star closet is the label on the most dependable closets on Jelly. It sits on your closet and beside your name, so a renter can see at a glance that you rent, you answer and you keep your bookings.

Who can earn it

Any closet with 5 or more completed rentals. A rental counts once it is closed: returned, checked and settled. Purchases do not count, and neither does a piece that never came back or a rental that ended in a fit refund.

What it takes

Over the last 30 days, all of these:

• At least 1 completed rental.
• At least 80% of offers accepted. An offer you let expire counts as not accepted. An offer your own minimum accepted for you counts as accepted: you set that line.
• Fewer than 5% of your bookings cancelled by you. A renter cancelling is not you cancelling.
• A typical answer inside 2 hours. It is the middle of your answer times, and an offer you let expire counts as an answer that never came.

Or, for busy closets: 100 or more completed rentals, 15 or more in the last 30 days, and a rating of 4.5 or better.

Reviews do not decide it otherwise. Outside the busy-closet path, your rating plays no part.

Keeping it

It is worked out fresh every time someone looks, over a rolling 30 days. There is no month-end reset and nothing to reapply for. Have a slow month and it comes off; pick back up and it comes back on its own.

See where you stand in the app: Account → Your labels shows each number against its mark and the one thing to do next.

What it is not

A label, not a privilege. It does not change a price, a fee, a refund, a payout or a window. It describes how your closet has run.

Renters have a star too. Star renter is the same idea from the other side of a rental: at least 5 completed rentals, a 4.5 average from her lenders and a Clean record. You see it on an offer, on the order and on her profile.

See Reviews and labels for every label on Jelly.