Offers on your listings

Offers are off unless you turn them on. With them off, your listed price is the price and pieces book instantly.

Three kinds reach you

• Lower: your dates, less money.
• Longer: a stay past your period, at the prorated total. This one reaches you even with offers off, because it is your calendar being asked about, not your price.
• Buy: an offer to keep the piece, and only on a listing where you set a sale price. See Selling a piece.

Every offer is a total, never a rate, and it is priced against your listing, your period and your length bounds.

You see who is asking: her first name, the Verified seal when she has it, and her renter label (Star renter or Clean record). See Reviews and labels.

Your minimum answers for you

Set the lowest you will take and any Lower or Buy offer at or above it books immediately: there is no point in making someone wait for a yes you have already given. A Longer offer always comes to you.

The minimum is private. An offer under it is declined and the message does not say what the number is. A floor a renter can read is a floor she prices against.

The window

You choose it, from 2 hours to a week, and it starts at 24 hours. An offer also expires at the rental start date, whichever comes first, and both sides are told.

An offer you could no longer accept closes on its own: the dates were booked (by another offer you accepted, an instant booking or a sale), you blocked them out or are away, or the piece left the shop. That is not an answer you missed, and it never counts against you. While the piece or your closet is paused you are not nudged or texted about an offer, and one that runs out then does not count against you either.

You are reminded. A push at the halfway point of your own window, and another two hours before it closes if you have not opened the offer.

And texted, if texts are on. The moment an offer lands you get a text ("Open Jelly to respond to the $125 offer to rent your Missoni black and yellow dress. Letting an offer expire will pause your closet.") and the same text again as your window runs down (at a third, a sixth and a twelfth of it left: 8, 4 and 2 hours on a 24-hour window) until you answer. Never between 9pm and 8am New York time: a text that falls due overnight waits for 8am. Texts go only to a verified number, and you can turn them off under Notifications → Texts, or reply STOP to any of them.

Letting an offer expire pauses your closet

An offer you let run out pauses your whole closet, the same as the Pause closet switch. While it is paused your pieces are hidden from renters and take no offer or booking, and any offer that was already waiting is on hold: unpause and you can answer it, as long as its time has not run out. You are told which offer did it, and Home leads with Closet paused and two buttons: Update availability (your away dates) and Unpause closet. Unpausing is yours, one tap, whenever you are ready.

Why it matters. Renters can see your closet's stats (the share of offers you let expire and the share you accept), and closets that answer their offers come first in the Shop.

Answering

Accepting books it, and the renter is charged. Above your Accept buttons is the one line you agree to by tapping it, from section 17 of the Terms: "I agree to the lending terms in section 17 of the Terms: I'll send the piece clean and as described, film it before it goes out, and send it on time." The renter agreed to her own terms when she sent the offer.

An offer reaches you with her card already held. Sending it places a temporary hold on her card for the booking (not a charge), and you are told of the offer only once her bank has agreed to it. If she cancels before you answer, it goes from your offers and the hold comes off her card; that never counts against you.

It is booked only once her payment goes through. Accepting charges the hold the moment you tap: the price she sent. If the hold has ended (a card hold lasts up to seven days) her saved card is charged instead, the same total. If it doesn't go through, nothing is booked: you are told it didn't, she is told why, and the offer stays open, so you can accept it again once she has updated her card. If it can no longer be booked the way she sent it (the delivery she picked can't reach her as it was priced, say), nothing is charged: you are told in one line, it goes back to her to send again, and it never counts against you. If the bank is slow to answer, the offer shows as being confirmed; you both hear as soon as it is settled. Declining, or letting it expire, releases the hold on her card.

Something on her side can hold it too, such as her one-time ID check, which every renter does before she books. Then nothing is booked or charged, she is told what to do, and the offer stays open for you to accept again. If it runs out while it waits on her, it does not count against you and does not pause your closet.

Declining is a normal answer. You do not owe an explanation, and you never have to transact with someone who makes you uncomfortable. What you may not do is decline on the basis of who somebody is. See Community guidelines.

Answering quickly is visible. A closet whose typical answer comes inside two hours, across its last 10 offers, carries the Fast responder label. An offer you let expire counts against it, as an answer that never came. One that closed because the dates or the piece were gone does not. It goes away on its own if the answering slows down, and comes back when it picks up. Answering is also part of Star closet. See Reviews and labels.