Getting paid

Setting it up

Two things have to be in place before you can list at all: a closet address and a connected bank account. The address is where a courier collects from and returns to, and the bank account is where your money goes: Jelly cannot take a booking on a piece it cannot collect, and cannot hold money for a closet with nowhere to send it. Both are asked for once, in your closet settings, and connecting the account is done through Stripe rather than by typing your details into Jelly.

When you are paid

You are paid 12 hours after the piece is delivered, on a rental and on a sale alike. Those twelve hours are the renter's window to report a problem. The money goes into your Jelly balance, where it is yours to spend on Jelly or send to your bank.

If your listing offers a fit refund with a longer window, your payout waits for that window to close instead: a 24-hour fit window pays at 24 hours. It is never sooner than 12.

What Jelly takes

20% of the rental, with a minimum of $5 on a rental, so a rental under $25 pays a flat $5 rather than a percentage. A sale is a flat 20%. The courier fee is never commissioned, and a discount you run comes out of your earnings rather than out of Jelly's commission. See Discounts and promo codes.

The same 20% applies to an extension and to a late fee. A replacement value is never commissioned. See below.

What holds a payout

A problem reported in those 12 hours. Anything the renter reports on the order inside that window keeps the money where it is until it is resolved. Nothing is forfeited; it is waiting, and resolving the last open issue releases it.

A fit refund. A fit problem the renter reports inside your fit window holds your payout until the fit refund is settled. If it is granted and the piece comes back to you, her credits are issued then and there is no payout on that rental. If she keeps the piece past her end date instead, the fit refund is cancelled and your payout is released in full. See Refunds and cancellations from your side.

A card dispute. If the renter disputes a payment with her card issuer, your share of it is held until they decide: the payout itself if it hasn't reached your balance yet, or that amount set aside in your balance if it has. If any of it had already gone to your bank, it comes off your next earnings in the meantime; nothing is charged to your card. If the issuer decides in your favour, all of it comes back. If they decide for the renter, your share of the payment is gone and Jelly carries the rest. You're told when it's held and when it's decided.

Sending it to your bank

Nothing goes to your bank by itself. Tap Cash out (in the app, or on your closet page on onjelly.com) and your earnings go to your bank account through Stripe. A transfer typically takes 2–3 business days, depending on Stripe and your bank. Held and pending payouts cannot be cashed out, which is the same sentence from the other end.

Available, or not yet available. A renter's card payment takes a few days to clear with Stripe, so your balance shows what is available (it can go to your bank now) and what is not yet available, with the day it becomes available. Cash out sends what's available now; the rest is set aside and sent when it becomes available, and you can cancel it before it goes.

Jelly credits in your balance (a referral, a fit refund) are spent on Jelly and never sent to a bank; when you pay with your balance, they are used before your earnings. See Credits, referrals and promo codes.

Money that comes in later

It lands in your Jelly balance too:

• An extension's extra days, less the same 20%, once the renter's payment for them has gone through.
• A late fee, less the same 20%, once it is collected from the renter. That happens when the piece comes home. See If your piece comes back late, or not at all.
• A replacement value, in full, and once. If your piece never comes back, its replacement value is paid to you as the renter's payment for it comes in, with no commission: it is your piece paid back, not earnings. Anything Jelly pays you on the claim counts toward that same amount, never past it. It is paid once Jelly has checked what the piece was worth (from the receipt on your piece, or one you add to it now), and until then it shows on its own line as your replacement value, apart from your earnings.