Help centre
Everything else
Your account, delivery, payments and the rules of the place
27 articles
- How Jelly worksBorrow a piece from someone's closet, wear it, send it back.
- Your accountWhat signing up needs, how the ID check works, and every setting you can change.
- Delivery methodsSame-day courier in New York City, a free handoff, or shipping anywhere in the US.
- Courier deliveryJelly books the driver, quotes each leg at cost, and neither of you sees the other's address.
- HandoffMeet the other member and pass the piece over yourselves. It costs nothing.
- ShippingAnywhere in the US, where the piece ships. You pick the speed; the label does the rest.
- When a delivery goes wrongA missed pickup, a driver who cannot get in, a parcel that has stalled.
- Payments, cards and chargesYou are charged at booking, every line is named, and a hold is not a charge.
- Credits, referrals and promo codesCredits do not expire, a referral is $10 up to ten friends, codes are the lender's.
- Finding a pieceSearch, filter, photograph it, paste a link, or ask Mona.
- MonaJelly’s stylist. What she can do, and what she will never do.
- Your wishlistJelly boards for what you have found, and alerts for what is not on Jelly yet.
- RequestsAsk the closets for the thing nobody has listed yet.
- Jelly boardsWhere every piece you save goes. Private, shareable by link, or public on your handle.
- Your rentalsBoth sides of every order, and one list of what is actually waiting on you.
- Messages and getting helpMessage a lender, open the support thread on an order, or write to info@onjelly.com.
- Reviews and labelsBoth sides review, both ratings show, and only three things can get one removed.
- CleaningThe lender cleans between rentals and prices it into the rental.
- If something goes wrongJelly reviews both sides' videos, mediates, and charges whoever is responsible.
- What you can listYours, authentic, accurately described. And a short list of what cannot be rented.
- Counterfeits, replicas and dupesEvery piece on Jelly is the real thing. What that means, what Unbranded is for, and what happens when a piece is not authentic.
- Intellectual propertyHow a rights holder reports infringing content, and what happens to the listing and the account.
- Community guidelinesThe rules for messages, listings and hand-offs, and what breaking them costs.
- Privacy and safetyA first name and a handle is all another member sees. A shipping label is the one exception.
- If you cannot get inYour number is your account. The door that needs no sign-in, and what it can and cannot do.
- Seen in Jelly: the creator programPost a rental you're wearing, keep it up 14 days, and the rental comes back to you as credit.
- Changing an orderNew dates, a different door, a handoff instead of a courier, and the courier's two hours. Who asks, who says yes.